We are confident that you will be satisfied with every purchase you make. If you experience any problem or concerns, please contact us immediately. We are committed to operating our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
14 days exchange or refund policy:
We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all.
Are any goods excluded from the 14 day exchange or refund policy?
Yes, there are a few exceptions due to hygiene reasons, applicable legislation or for reasons of cost efficiency. The goods we exclude from the 14 day return and exchange policy are:
Goods purchased by way of special arrangement or custom order will only be replaced if defective
Goods which are sold as red ticket goods, damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods
What can I do if the goods are defective?
If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Products may be returned to Align Stationers or alternatively we can help you to arrange a 3rd party courier. The courier service will be charged at the going rate for your area and product specifications. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Align Stationers will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace
Are there any conditions that apply to manufacturers’ warranties?
As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods.
In what instances will the manufacturer’s warranty not apply?
The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances:
Damage caused by lightning or power surges
Damage caused by misuse or abuse to the goods
Goods used for a purpose other than the purpose for which they were manufactured
Goods used contrary to their instruction manuals
Accidental damage
How will I be refunded?
Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways:
Electronic transfer directly into your account (allow at least 48 hours)
Cash (if the original payment was made in cash)
You will be refunded in the same manner in which you paid Align Stationers.
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